Privacy policy
Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.
Use of AI Assistants and Website Chat
We use an AI-powered chat assistant on our website to help answer enquiries and collect information you choose to provide.
When you use the chat, we may collect personal data such as your name, email address, phone number, and details about your enquiry.
This information is used solely to:
- Respond to your enquiry
- Provide information about our services
- Improve customer support and service quality
Chat data may be processed by trusted third-party technology providers acting as data processors on our behalf. We ensure appropriate safeguards are in place to protect your data.
Please do not submit sensitive or special category personal data (such as health information, financial account details, or identification numbers) via the chat.
We do not make solely automated decisions that produce legal or similarly significant effects using this chat system.
Personal data collected via chat is retained only for as long as necessary to fulfil the purposes described above, unless a longer retention period is required by law.
You may request access, correction, or deletion of your personal data at any time by contacting us using the details in this Privacy Policy.